Last updated August 27, 2026
Frequency by Grow2Glow ("Frequency," "we," "us") is a personal growth and self-reflection application. This policy explains what information we collect, how we use it, and the choices you have.
Contact: frequencysupportteam@gmail.com
Account information: email address, and any display name or handle you choose to set.
Content you provide: your responses within Lab tools, Journeys, Signs, I'm struggling sessions, check-ins, and journal entries. This may include sensitive personal information you choose to share, including content related to relationships, mental health, and personal history.
Usage information: which features you use, session history, and interaction patterns within the app, used to provide continuity and personalization features as described in the app.
Payment information: if you subscribe to Frequency+, payment is processed by Stripe. We do not directly store your card details. Stripe handles this in accordance with their own security standards and privacy policy.
Cookies: see section 6 below.
To provide the core functionality of the app, including personalized reflections, memory and continuity features, and pattern recognition as described within the product.
To process payments and manage your subscription.
To maintain the security and integrity of the service.
To improve the product over time.
We do not sell your personal information to third parties.
Frequency uses AI to generate reflective responses based on what you share. Relevant portions of your input, and where you have memory turned on the memory notes saved to your account, are sent to the AI service to produce a response.
How it is routed: your input goes to Lovable Cloud, which hosts this app, and Lovable Cloud passes it to the AI Gateway. The Gateway forwards it to the model provider serving the model in use, currently Google Gemini models. Your input is not sent to any other party.
Retention and training: the AI service processes your input to return a response, and Google states that data submitted through paid Gemini API access is not used to train or improve their models and is not retained beyond what is needed to serve the request and for abuse monitoring. Lovable Cloud passes requests through and does not use your content to train models. The lasting copy of your content is the one stored in your Frequency account, which you can view and delete at any time.
No human at Grow2Glow reads your reflections as part of normal operation. Content is only ever looked at where it is strictly necessary, for example investigating a specific safety report or abuse of the service.
Safety screening runs before AI generation. If your input signals risk of harm, the AI reflection is bypassed and you are shown crisis resources instead.
We share data only with the service providers necessary to operate Frequency:
Lovable Cloud hosts our database, authentication, and server code. Stripe processes payments. The AI Gateway and its model provider, currently Google Gemini, process the content of your reflections to generate AI responses.
We do not share your personal reflections, journal content, or memory data with any third party for advertising or marketing purposes.
Essential cookies are required to keep you logged in and to allow the app to function. These cannot be disabled if you want to use Frequency.
Optional cookies, such as analytics cookies used to understand usage patterns, are only active if you choose Accept all in our cookie banner. Until you choose that, they are blocked from loading at all, not simply hidden.
You can change this choice at any time using the Cookie preferences link in the footer, or in your account settings.
Consistent with the privacy controls built into Frequency itself, you can view, edit, and delete your stored memory at any time from within the app, delete individual journal entries, reflections, and session history, delete your account entirely, which removes your associated private data, and request a copy of your data by contacting frequencysupportteam@gmail.com.
If you are located in the EU or UK, you have additional rights under GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority. If you are a California resident, you have rights under the CCPA and CPRA.
We take reasonable technical and organizational measures to protect your information, including encryption in transit, database access controls, and restricted admin access to sensitive data. No system can be guaranteed fully secure, but we are committed to protecting your information and responding promptly to any security concerns.
We retain your information for as long as your account is active. If you delete your account, your private data, including reflections, memory, session history, check-ins, saved items, journeys, quiz results, and notifications, is deleted from our live database immediately as part of that request. Encrypted infrastructure backups roll off within 30 days. Payment records held by Stripe are retained by Stripe as long as their own legal and tax obligations require.
Frequency is for adults only. You must be 18 or older to use it. We ask you to confirm your age before you enter the app.
We do not knowingly collect information from anyone under 18. If we learn that someone under 18 has created an account, we delete the account and its data. If you believe a minor is using Frequency, contact frequencysupportteam@gmail.com and we will act on it.
Frequency is a personal growth and self-reflection tool. It is not therapy, medical treatment, or a substitute for professional mental health care. If you are experiencing a mental health crisis, please use the resources provided within the app or contact emergency services.
We may update this policy from time to time. We will notify users of material changes by email & in-app notice.
Questions about this policy: frequencysupportteam@gmail.com
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